• ReStore Donations Coordinator

    Twin Cities Habitat for Humanity
    Job Description
    JOB SUMMARY
    Coordinate pickups and deliveries of donated items from a variety of residences and businesses to our ReStore locations in New Brighton and Minneapolis. Connect with a variety of donors in the 7-county metro area to answer questions and coordinate logistics of the donations process. Ensure a safe, effective, and sensible route for staff drivers while creating a schedule conducive to donor needs and staff capacity. Work with internal staff to anticipate and resolve challenges associated with pickups and drop-offs of donated items. Serve as a donations ambassador by providing excellent customer service to donors, staff, and volunteers alike.
     
    RESPONSIBILITIES
    · Scheduling, Operations, and Logistics
       o Provide exemplary customer service by promptly handling phone calls and providing timely acknowledgment of donations. Respond to all phone calls, messages, and emails.
       o Adhere to acceptable donations guidelines. Decline donations in a professional and courteous manner while maintaining positive relationships and donor engagement.
       o Monitor donation trends and communicating needs.
       o Use scheduling software and data programs to schedule donation pickups for all ReStore locations.
       o Plan and schedule safe and efficient pickup routes to include unloading and break times.
       o Communicate route and donation details to ReStore team in a positive and timely manner.
       o Use Verizon Networkfleet software to monitor route success. Anticipate and resolve challenges with traffic, weather, and stop delays by re-routing drivers and communicating with donors as appropriate.
       o Work with donors in a professional manner to resolve concerns or complaints and escalate issues to Donations Manager as appropriate.
       o Participate in site visits to assess donations from businesses and individuals as needed.
       o Assist in donation pickups, loading, and unloading truck.

    · Retail Sales
       o Use computerized POS (point-of-service) to process customer transactions during peak hours.
       o Assist with loading and unloading trucks and donations door responsibilities as needed.

    · Database Management
       o Use Vonigo scheduling software to monitor, change, and update schedules on a daily basis.
       o Create and maintain Vonigo forms and email communications.
       o Provide donor activity and demographic reports in a timely and efficient manner.

    · Other duties as needed and/or assigned.
     
    PREFERRED QUALIFICATIONS
    Education and Experience:
    · High school diploma or GED.
    · 1 year experience with scheduling, planning, and/or logistics.
    · Previous retail experience desired.
     
    Knowledge, Skills, and Abilities:

    · Excellent verbal and written communication with the ability to communicate in a positive and professional manner and convey donation detail information to donors, customers, volunteers, and drivers or assign tasks.
    · Proficient data entry and 10-key skills.
    · Microsoft Office, web, and database management skills.
    · Ability to anticipate, plan, schedule, and problem solve donation pickup logistics and processes.
    · Excellent organization and customer service skills.
     
    Competencies:

    · Interpersonal and Effective Communication Skills: Ability to articulate the mission of Habitat for Humanity in a manner which will engage donors. Models appropriate behavior in interaction with diverse donor base, families, volunteers, staff, and communities.
    · Customer Service: Provide excellent customer service in a professional manner, building positive relationships and leaving a positive lasting impression on donors, volunteers, and staff.
    · Attention to Detail: Accurate data entry skills. Time management skills and ability to report and problem solve scheduling conflicts, delays, and challenges.
    · Teamwork: Ability to work independently and as part of a team.
    · Results Orientation: Strive for successful results. Move tasks and assignments toward closure.
    · Flexible and Adaptable: Deals effectively with changing priorities in a fast-paced environment. At the same time, be punctual and dependable.
    · Professionalism: Ability to exhibit emotional intelligence, patience, and flexibility.
     
    PHYSICAL REQUIREMENTS
    · Majority of work will be sitting at a desk or sitting/standing at retail counter. May also include standing on concrete flooring for prolonged time periods.
    · Label, sort, and stock items weighing up to 40 pounds.
     
    WORK ENVIRONMENT
    · The majority of work is performed in a retail store and office setting.
    · Flexibility and willingness to work occasional evenings, weekends, or additional hours as needed or required.
     
    HOURS OF WORK/TRAVEL
    · Core work hours are Monday-Friday between 8:00 a.m.-4:00 p.m.
    · Hours worked may fluctuate between 30-40 hours per week depending on donation needs and during peak (April-November) and non-peak (December-March) periods.
    · Occasional travel (less than 10%) to other TCHFH locations.
     
    TOOLS AND EQUIPMENT USED
    · Computer, printer, copier, scanner, and phone.
    · Software frequently used: Microsoft Outlook, Word, and Excel; and Vonigo.
    · Software occasionally used: Verizon Networkfleet.
     
    Application Deadline: Open until filled.
    Please submit a cover letter, resume, and references to Human Resources via one of the following methods:
    1. Online: www.tchabitat.org/careers
    2. Mail: 1954 University Ave W, St. Paul, MN 55104
    3. Fax: 612-305-7109

     
    AA/EOE
    All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, marital or familial status, disability, age (over 40), or status with regard to public assistance, local human rights commission activity, or other protected status.
    Contact Information

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    MIDWAY CHAMBER OF COMMERCE

    1600 University Avenue, Suite 301

    Saint Paul, MN 55104
    P: 651-646-2636 

     

               
     

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