Twin Cities Habitat is best known for creating homeownership opportunities for low- to moderate-income families. We also partner with existing homeowners to keep their homes safe and healthy. Nearly half our clients are over age 65 and often need safety modifications to stay safely in their home long term, and the Age in Place (AIP) program is to help meet this growing need.
The Case Manager is a new position within the organization and the AIP program. This position oversees the homeowner relationship as it pertains to Twin Cities Habitat’s AIP services. Ability to work independently in ambiguous and complex situations with excellent problem identification, problem solving, and work prioritization skills. Knowledge of psychosocial aspects of age and population specific human development, particularly as it relates to illness and coping. Assist homeowners qualify for the AIP program and help them navigate relationships between Twin Cities Habitat, healthcare, and other community agencies that provide necessary services to allow homeowners to live successfully in their own home. Provide leadership to healthcare partners to analyze directives from them, homeowners, and Habitat requirements so that homeowners receive the most effective service possible to successfully age in place. Assess short outcomes and help homeowners with longer term needs after healthcare services are complete. Analyze recommendations and data outcomes, and help homeowners navigate current and future needs so homeowners can stay safe and live successfully in their home. Coordinate AIP services in all phases from prequalifying, assessment, service delivery, and post assessment. Work to understand the clients’ desire to live safely in their home and improve activities of daily living. Decipher what modifications are most effective for the long haul. Determine what modifications are completed based on referral partner’s recommendations, homeowner desires, and Habitat’s ability to complete the work as prescribed. It’s important to understand and assess needs from all perspectives.
This is a benefits-eligible, grant-funded position scheduled to work 30 hours/week.
Homeowner Navigation and Needs Assessment
? Provide social work services including planning and intervention.
? Advocate for clients with other professionals.
? Perform assessments of homeowners’ AIP needs, including activities of daily living and other functional needs.
? Assist homeowners with filling out the AIP application and understanding the services Twin Cities Habitat provides.
? Support homeowners through the application process and follow-up surveys through phone calls, home visits, and emails.
? Counsel family members to assist clients in understanding, dealing with, and supporting the client as necessary.
? Provide navigational support and serve as an information source and educator for homeowners as they proceed through the AIP program.
? Collaborate and partner with other agencies that provide in-home services as needed.
? Assist with program outreach and advocacy.
? Bring together healthcare staff to assess and direct work to Twin Cities Habitat staff. Support AIP Program Manager to analyze service recommendations so that the homeowners’ goals can be accomplished.
? Collaborate with the healthcare team and community care providers to ensure that an effective and timely smooth transition in implementing supports/modifications that meets the homeowner’s needs.
? Provide homeowners with education, advocacy, and decision-making support related health directives for home modifications and repairs.
? Assure appropriate reporting of vulnerability or suspected abuse as mandated by law.
? Work with homeowners, caregivers, and AIP Project Supervisor to schedule work.
Data Collection and Analysis
? Measure, collect, and analyze outcomes based on client medical assessments, preferences, and home modifications provided.
? Collect, analyze, and track homeowner application data. Create analytical assessment of outcome effectiveness. Maintain and ensure information is accurate and up-to-date.
? Collect and analyze data from healthcare partners to report effectiveness of partnership.
? Enter and track actions, information, and communications in applicable databases.
? Collect follow-up data from homeowners to assist in the measurement of outcomes.
Other duties as needed and/or assigned.
Education, Experience, and Credentials
? Bachelor’s degree in social work.
? Social work licensure in the State of Minnesota.
? 3-5 years social work experience. Experience working with older adults with complex medical conditions preferred.
? Valid driver’s license with a good driving record.
Knowledge, Skills, Abilities, and Competencies
? Adaptability – Ability to work under pressure to handle frequent change, delays, and/or unexpected events. Adaptable and flexible, able to change approach or method to best fit the situation.
? Communication – Effective interpersonal and communication skills. Able to analyze and deal with a variety of people, personalities, lifestyles, cultures, and backgrounds. Able to communicate concepts clearly and effectively. Good presentation skills with the ability to write professional documents and speak to groups of various sizes.
? Complex Problem Solving – Ability to identify complex problems to develop and evaluate options and recommend and/or implement solutions.
? Critical Thinking – Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems.
? Customer Service – Possess a welcoming and friendly disposition. Approachable with a diverse group of clients who are dealing with difficult situations with tact and compassion. Ability to interact with a variety of people and provide quality customer service.
? Decision Making – Able to independently and effectively identify, evaluate, and make decisions regarding problem resolution for individual and organization-wide issues.
? Diversity and Inclusion – Ability to work with individuals from various cultural, religious, and language backgrounds and with interpreters. Comfortable working with multi-lingual clients and/or those with limited English language proficiency. Ability to demonstrate strong customer service especially in working with low- and moderate-income individuals.
? Emotional Intelligence – Ability to perceive and be receptive of clients’ reactions and understand why they react as they do. Demonstrate compassion with clients’ challenges.
? Relationship Partnering – Build and maintain effective relationships with clients, partnerships, and prospects.
? Results Driven – Self-motivated with a results orientation. Able to work independently with minimal supervision.
? Team Building – Work as an effective team leader and proactive team-player.
? Work at a desk and computer for extended periods of time.
? Work at a client’s home site, including climbing ladders, stairs, and work on uneven surfaces.
? Able to lift up to 30 pounds unassisted.
? Visual ability.
? Independently operate a motor vehicle.
The work is performed both in a client’s home and in an office environment with minor exposure to dust, dirt, and conditions normally found on floor surfaces and behind desks and furniture. The noise level in the work environment is usually mild to moderate with intermittent loud work site construction noise.
HOURS OF WORK
? Core hours are usually between Monday-Friday between 8:30 a.m.-5:00 p.m., working 30 hours per week. Flexible scheduling is provided but some work time may extend beyond core hours.
? Frequent travel (60-70%) within the 7-county metro area to homes, community agencies, and the main office.
TOOLS AND EQUIPMENT USED
? Computer, printer, copier, scanner, fax, phone, and projector.
? Software frequently used: MS Outlook, Word, and Excel; Salesforce; and RedCap.
? Software occasionally used: MS Project.
Application Deadline: Open until filled.
Please submit a cover letter, resume, and references to Human Resources via one of the following methods:
1. Online: www.tchabitat.org/careers
2. Mail: 1954 University Ave W, St. Paul, MN 55104
3. Fax: 612-305-7109
All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, marital or familial status, disability, age (over 40), or status with regard to public assistance, local human rights commission activity, or other protected status.